Label printing messed up
Hello,
Thank you for contacting us here at Linnworks Technical Support! There are a few steps which we advise you to take in order to resolve the issue (assuming you are using a Zebra printer).
1. Calibrating the printer
https://support.shippingeasy.com/hc/en-us/articles/206097683-How-to-Calibrate-a-Zebra-printer (when using a Zebra printer)
2. Re-installing the latest drivers - https://www.zebra.com/us/en/support-downloads.html
3. Checking that KDU option is disabled
Click on Windows [Start].
Go to Devices and Printers.
Right click on the Zebra Label Printer.
Select "Printer Properties".
Click on [General].
Click on [Preferences].
Click on [Advance Setup].
Click on [Miscellaneous] - Make sure that "KDU Repeat Prompt" is not ticked.
- This is because the label printers can be run stand-alone with a KDU - Keyboard Display Unit. If you are not using a KDU this setting needs disabling.
Best Regards,
Lauri
Jason Carter
Ever since the virtual printer update on the 10/6/20. The labels are now printing a label and blank label per order. This means when we put a roll of 500 labels in the printer. 250 blank labels are going in the bin.
Can this issue be fixed as the 'fix' on the 10/6/20 created this issue.
Thanks