Hello David,
My apologies for not getting back to you sooner.
I can see you have created a ticket reporting the same issue (Ticket ID 1319018). However, you have closed so I assume your orders were successfully downloaded.
In case you require further assistance, please, do not hesitate to contact us back.
Regards,
Angela
Choi Yung Hung
we have orders in ebay from 1.59pm - 2.58pm that are not coming into LW . We have checked tokens , all ok.