It would be helpful if we could give customers returns/credit notes if they request them I have set up a "credit note" template for such instances but you can only use this template on a full order - if a customer returns only one item the only way to give them the credit note is create a new order with all their details for just that one item and then use the credit note template. Really we should be able to go into the returns & refunds section, find the return details in the history seciont and be able to right click and have the option to print a specific invoice (i.e the credit note template)