I am sorry to hear you have experienced that issue but I can see that you've raised a ticket already in these regards and it's being fixed.
If you will have any further questions feel free to let us know in the same ticket.
Fed up with the bugs on the Visualsoft App. V2 just launched, and now none of the inventory will map or download. Its sloppy to release an update that clearly has not been tested. Now renders my whole website useless.