I've just been sent a proposal for our new prices which is now changing to order based rather than user base. We are going to be charged £0.06 per order if we sign up for three years.
This is a crazy price increase and Linnworks tried to do this a couple of years ago and got a massive backlash from their existing customers.
We've had a bit of a 'chat' with Linnworks on the phone and the future can only be described as dire! You might have thought they learnt their lesson a couple of years ago when they tried to hike the prices and had to take a very embarrassing step backwards and apologise profusely (even phoning to ask for removal of our bad review on Trustpilot!).
We have been told there will be a new pay per order scheme, which is just awful. Where on earth is the incentive to grow your business? What if you sell bulk low-value items?
Get a bag of popcorn and sit back and watch this next drama unfold, and then start researching new platforms!
Well played Linnworks, well played!
Here's what Linnworks promised in 2019. You be the judge of whether they are staying true to their words:
User-based or order-based. It’s your choice.
As an existing Linnworks customer, you now have the choice to remain on your current ‘user-based’ plan, or move to one of the new ‘order-based’ plans.
1) Stay on your current plan – If you choose to stay on your current ‘user-based’ plan then nothing changes for you, the monthly or annual price and all your product features will be the same. You also have our guarantee that we will maintain your price at the same level for the next two years, with any rise in the third year no greater than 20%.
2) Move to a new ‘order-based’ plan – If you wish to move to one of our new ‘order-based’ plans (see here), then log in to your Linnworks account and select one of the new plans in the subscription page.
Well just had the new pricing through and can honestly say that they do not offer a good value bordering on rip off.
I would welcome any recommendations as I think and believe Linnworks have now become to big for their boots and really have little regard for their end user.
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