Unable to access linnworks desktop

We are unable to login linnwork via Linnworks desktop. the system said "unable to establish a connection with the database. Please check your connection and firewall settings elase contact Linnworks Support."

I am sure my internet connection is good and no firewall issue. Because I am using the linnworks desktop many many year with same internet setting without any change.

Please help to check.

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This should be resolved. Could you please confirm if you are still not able to login to Desktop?

If you still experience issues - please give us a call (UK +442033227375; US +13473912804) or contact in LiveChat.

Thank you

Kind regards,


Technical Support

The problem fixed. Finally we need to reinstall the desktop linnworks on all PCs

We are having the same problem. 

Hello Adam,

Have you tried to re-install Desktop?

You can find installation package in Linnworks.net - Settings - General settings - Desktop application.

Kind regards,


Technical Support

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