We use Royal Mail for our international orders. We normally send them on a PS7 service which has a minimum weight of 1.5kg. Sometimes we do not get this weight so we have to send them on an IG1 service. Sometimes we only realise his after the orders have been confirmed.
It is then not possible to change the postage service and reprint the label.
Can it be changes so that shipping service / vendor can be changed after order confirmation so a label reprint can fix the issue?
We have a similar situation and as far as I'm aware once the order is processed and has been printed you can't change the postal option as it is now in the manifest.
We are a seasonal business so I can change all the shipping rules when we slow down so our parcels do not go through max sort.
The return/resend function needs a tweek here as its long winded having to do this process for a change of postage service!