In order to check this further we would need to either see an example label, or an order example we could try printing from our end.
Also, are you printing the label via Linnworks.net or Desktop?
Please feel free to contact eBusinessGuru as well so that they can check the set up and advise what is wrong, or raise a ticket with us afterwards.
This is Ethan from HyperCommerce. Could you share some specifics (possibly some screenshots) so I can take a look at this for you.
If you need custom solutions such as Advanced SQL Queries, Custom Reports, API Solutions or Integrations, please feel free to reach me at firstname.lastname@example.org
Trying to do this myself with a similar issue. Tried changing what I can - P2G integration has minimal options and the shipping template has been changed to a 6x4 size with nothing in it. Also tried putting a shipping lable in an invoice with similar results.
First img is what LW does. Second is what it should look like, accessed directly via P2G's 4x6 lable pdf.
I am unable to create a 6x4 label for Parcel2go/Parcelforce shipping service. The label is out of scale and Linnworks will not allow me to configure the correct label size.
I am using a Zebra GX420d thermal printer.