Linnworks desktop was working fine this morning, but when I went to reopen the program later I received the error message "Error validating Linnworks Anywhere account: Account does not exist or password is incorrect or the system has been removed from the cloud servers." I checked on linnworks.net and the user information is still there. I attempted to reinstall, however it won't accept the login information stating that the email or password is invalid, which it's not because I used it to login to linnworks.net to double check the details. On logging into Linnworks.net I see this message : 

We have deactivated your Express subscription due to no-login in the last 20 days.  

We have deleted your database now, and I am afraid we cannot restore it now :( However you can create a fresh one by click Create New Express. 

I`ve been a user for 4 years, so confused on these messages.