Hi,

I created a new Direct order in Linnworks Desktop and set the values for the following properties.

Reference Number: <set the numeric values>

Status:  Paid

Currency:  GBP

SubSource:  <alphabet value>

Service:  <Selected one of the postal service available of Royal Mail International>

Name, Address, Town, Postcode, Phone:  <Alphabet value>

Country:: <Selected from list>

After saving the order, I am trying to print the invoice with integrated label and getting this error.  

ERROR: LabelError on step GetExtendedProperties for {0} 0 items. Error Listitems is empty.

I was printing the inoivces before without any problem and when my Royal Mail OBA integration was converted to website integration type, I started getting this error.  

I also tried to print the invoice via website and get the following error message.

Unable to generate PDF. Inner Step: Getting matching templates, Error:Error in PrintShippingLabels. Inner step: Check dimensions: 7fb2b186-d437-4f0f-bde3-1bf2da2d99a9, Error: Sequence contains no elements 

I would appreciate if the error could be resolved?

Regards,

EST

Hi,

Thank you for creating the ticket.  Is there any workaround to create Direct orders with Royal Mail International Label?

Regards,

Syed