Hi,

I've recently started using Linnworks and was surprised to see that when an Etsy customers selects the 'gift option' (to let the seller know the invoice should be left out of the shipment) or requests a gift message, this is not imported into Linnworks.

 As we sell quite a lot of gifts, I am having to login to Etsy for every order to check if gift options have been selected, which rather defeats the object of using Linnworks to process my orders. It also means it's very easy to accidentally miss a gift message request, leading to disappointed or upset customers.

Would it be possible for the gift tick box and gift message field to be added to the XML import file?

Best wishes,

Nicky

please check my dedicated notes column feature request, and vote for it if you like it. It would help a lot for those of us that offer personalised services.

https://help.linnworks.com/support/discussions/topics/7000040724