Fruugo insist that we use their invoices. There are reasons why we need to but the manual process for downloading these from Fruugo is long winded and time consuming. Fruugo have commented that their API does support the download of their invoices but that Linnworks declined to adopt it.
Reasons to use Fruugo produced invoices...
1. They include a mandatory return slip.
2. They are produced in the language local to the customer.
3. They use the currency local to the customer whereas Fruugo only passes values in the sellers local currency which are often different.
None of this can be replicated in Linnworks, particularly point number 3. We cannot, for example, send an invoice produced in Linnworks that would show values in GBP when the customer purchased through Fruugo using their local currency.
Can Linnworks please review this and consider downloading the Fruugo invoices through the API?
This would be useful especially as Fruugo collect and remit GST/VAT for Australia, New Zealand and Norway orders on the seller's behalf. All this information appears on their invoice and packing slips. They would be important to include on shipping labels so that they clear customs in those countries without any delays.
Could you include all the additional data as order extended properties?
Fields such as:
Customer's Native Currency Code: e.g. CHF
Order Value in Native Currency
Shipping Value in Native Currency
Tax Value Collected in Native Currency
Fruugo GST/VAT number for Australia, New Zealand and Norway
URL/Hyperlink to download the Invoice/Packing Slips
eBay include this information automatically on the delivery address.
So I m very late to the party on this, and was not actually aware we should have been including all this with fruugo orders!!
I was trying to replicate so we could print out at the desks, but we cant due to not having the correct information
HAs anyone found a work around for this??
Logging in and printing from Fruugo is really not suitable?