Thank you for developing Linnworks, it saves us lot of time.
I would like to solve a problem with Fnac marketplace.
On Fnac, we can make discount, promo, bon plan... The problem is that linnworks will erase the promo each time the inventory is synchronized.
We are making promo regularly, so now we had to deactivate inventory sync to keep our promo running.
Would it be possible to solve this problem?
Thank you for bringing this to our attention.
Are you saying that any time you change your prices on the channel, Linnworks overwrites it and the prices then defaults to the original value? If so, could you please provide me with an example SKU? The thing is that FNAC integration does not yet support price sync so not sure how we could have overwritten the prices. Some screen shots would be also quite useful.
Thank you in advance.
Please be informed that I have raised a ticket on your behalf in regards to this issue. May you please provide me with some details within the ticket?
May I please have an example SKU which at the moment is listed on the channel, has a discount applied and the one which we can update from our side so to see what Linnworks is sending to FNAC when an inventory sync occurs? If the feed we submit to the channel does indeed include a request to remove a promo, I will pass this over to our developers for further investigation. Please also let me know if we can enable Inventory Sync for some time so to run some tests.