Parcel2go Error : Support Center

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gordon hardman

started a topic over 5 years ago

Hi can anyone help with this

My parcel2go integration stopped working this week.

so i tried to regenerate the Authentication token, as this has worked in the past

but having the following problem when I

regenerate the Authentication token Parcel2Go through linnworks

I get the following error

“Parcel2Go error:

Services method used for testing new token resulted in error: Could not allocate space for object 'dbo.RequestResponseLog'.'PK_RequestResponseLog' in database 'parcel2go' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup. Token: c2aae536701ee2f823458a478c2e98b4 API URL: https://www.parcel2go.com/api

it was working last week, have tried deleting in linnworks and re-adding

Same result

contacted parcel2go

they said "it's an issue with whoever is hosting your linnworks"

Its the unpaid version, so guess that would be linnworks

Would be grateful if anyone can help

Kirill Kossov

said over 5 years ago

Hello there,

I believe your Parcel2Go integration is still not functioning.

Can you try doing the following:

Go to Shipping > Integrations > Parcel2Go > Config > On top you should see a "Reauthorize" button. Go through the process of reauthorizing.

Let me know if you will still require assistance.

Best Regards,

Kirill

Technical Support Team

Kirill Kossov

said over 5 years ago

Hi there,

Sorry. I did notice that you've tried that step.

I created a ticket on your behalf to investigate this further. We will update you within that ticket.

Best Regards,

Kirill

Technical Support Team