Email Notification Template (Linnworks.Net) - Order Confirmation
John Powell
started a topic
over 5 years ago
Hi Guys,
We would like to be able to send an 'Order Confirmation' email out for all new orders received, filtered by source or sub source.
This will allow us to promptly communicate with our buyers/customers to confirm their delivery address, giving them time to contact us should the address information be incorrect. As sellers will be aware many customers pay via PayPal but forget to change their shipping address information when they more house. We would like to include order details at the same time, this will ensure customer's are clear what they have ordered, where it will be delivered and how to promptly contact us (the seller) should an error occur.
We see this is a fundamental requirement for order fulfilment across all sales channels. It also allows us to send any order specific custom information to a customer before an order is processed, allowing the customer a window of time to resolve any errors with the seller.
Kind Regards
John Powell
eCommerce Manager
Winning Moves UK Ltd
4 people like this idea
Mark Aldous
said
over 5 years ago
Hi John,
we have plans during 2018 to look at working on a Customer Service module which is where this kind of functionality would be addressed.
regards
Mark Aldous
Head of Implementation
Linn Systems Ltd
G
Graham
said
about 4 years ago
Has this been completed yet? We also want to be able to do this but it's now 2019 and no sign of this functionality
John Powell
Hi Guys,
We would like to be able to send an 'Order Confirmation' email out for all new orders received, filtered by source or sub source.
This will allow us to promptly communicate with our buyers/customers to confirm their delivery address, giving them time to contact us should the address information be incorrect. As sellers will be aware many customers pay via PayPal but forget to change their shipping address information when they more house. We would like to include order details at the same time, this will ensure customer's are clear what they have ordered, where it will be delivered and how to promptly contact us (the seller) should an error occur.
We see this is a fundamental requirement for order fulfilment across all sales channels. It also allows us to send any order specific custom information to a customer before an order is processed, allowing the customer a window of time to resolve any errors with the seller.
Kind Regards
John Powell
eCommerce Manager
Winning Moves UK Ltd
4 people like this idea