Second time invoice templates disappear for the Template Designer

This is the second time half of my invoice templates disappear for the templates designer. First time I was told it was a bug and that it was fixed. Now it happens again. The only solution I´ve been given is "I will create a ticket on your behalf, you will be updated soon"

For all the money we pay this "support service" just doesn´t work

Hello there,

I can see the problem is being investigated in the ticket 1140021 - if you have some requests or questions please reply there any my colleagues will assist you further.

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