I am trying to migrate the settings from an old Desktop based Linnworks environment to a new Linnworks.Net one. In the old version > Shipping Management and the label size's there. I am trying to put these sizes into my new installation however the system doesn't accept it. However the paper size and labels per page are the same.
When trying to use trial and error, in order to set the correct size and position for the labels, it still leaves a big margin at the top and left. Even for the template elements that have their leftmost part at 0...
What am I missing here?
Could I please check that you are doing the following: in Linnworks Desktop - Shipping Management - Generic Postage Label - copy settings for 'Labels per Sheet' tab and Insert into Linnworks.net - Settings - Template Designer - Shipping labels - set same Page size and same settings in Multipage options - Save. Do the labels look the same as in Desktop version if you add these? And do they appear correctly in the Template Designer itself?
You can also adjust the scale when you actually print the labels or deselect options like 'Fit to page' in the print preview window.
Please let me know if you will require further assistance.
Yes, I am doing exactly that. When I input what I see on the labels per sheet section in Linnworks desktop to LinnworksNET then it gives me the following error message "There are too many labels to fit on the page. The current label size will only allow 4 rows x 2 columns." and doesn't even allow me to click OK to set the multipage options, however it works fine on Desktop.
The printer, paper size, and number of labels are the same. We use 5 rows, 2 columns.
The desktop version is 18.104.22.168 721
As advised by my colleague, you would need to adjust the label sizes slightly for the error to go away, as the same settings in Linnworks desktop will not necessarily work for Linnworks.net. Judging by the message itself it is the label height and spacing that needs to be slightly adjusted in order for all 5 rows to fit in.
Hope this helps.