Since about 12pm my Amazon orders have not been downloaded.  

I use primarily desktop but checked .net.

The sync button says:

Amazon Order Download (Cloud)

Queued 3 May 2017 14:25

For those that are having a problem - short term answer if you are rushing to get orders out.
(for linnworks desktop)
1. Unpark the orders in Linnworks
2. Delete the orders in linnworks
3. In linnworks go into settings/channel intergration / Amazon / Config
4. Change the last order sync date to 1 day before the first order that is not coming in (for safety I do it as a week)
5. Save and then sync

it's not stopping the problem but at least it does bring the orders in whilst Linnworks are working on a fix

 

I have the same problem, it started on 2nd May, have to manually update and change parked orders to paid, its not all the orders just some of them!  We sync every 20 mins and they just don't download correctly

YIKES tried the method above from Adam Davies and ALL the parked orders are now gone but NOT been replaced with the orders, paid/unpaid/parked or otherwise.  They are totally being ignored, and I went back several days.

DO NOT TRY THE METHOD ABOVE IT DOES NOT WORK!!

It should work - I've had to do it about 6 times now and it pulled all of them back into linnworks desktop no problem

 

Check your sync time in .net - just because you have it set to 20 mins it doesn't mean that it does sync every 20 mins. It might be that it's just not pulled them in yet

 

We use desktop, and I have manually synced about 12 times now with nothing coming through.  It is very worrying.

Just noticed a few orders that are stuck as "pending" but are clearly not pending on Amazon. I wondered why we lost our premium shipping eligibility on Amazon.

Thanks for the heads up that there is a problem Linnworks, it seems this was only reported 6 days ago!!

Is this meant to be fixed yet?  I'm still manually having to deal with pending orders.  Some updates to the situation would be good.

Silly question possibly but have you restarted desktop? Hotfix 717 fixed it for us.

 

Please sort this out we are still having problems. It was working til yesterday but stopped at about 16.30 on 17/05.

We now have 17 orders waiting in Amazon to either come through or be marked as paid or shipped.

Could manually re-sync as above but we are not always here to do that and syncing is vital for stock control.

I have been having this problem for 6 months and was dismissed when I 1st brought it to linnworks attention.

I got suspended off amazon (for 8 hours) until I appealed it. Expedited orders still parked and missing dispatch times. Metric hit the red and so did my patience.

I am paying £70 per month to orderhub just to manage my amazon orders as a work around, but it is not perfect.

I have lost trust in the system and I had 2 tickets closed and after a phone call 10 days ago they finally admitted there was a problem.

Total Mess