I am currently trying to setup a configurator for a Magento 1.9 store. When I try to add a new configurator the following message is displayed.
Could not get Magento attribute sets
There are attributes and attribute sets available on the site, I have site connected and LinnLive extension installed and able to see the inventory on the Magento site.
Is there anything else that I am missing or should try?
Thank you for reaching out. It seems when clicking 'Test Extension' on the channel integration then it returns an error as well. So there could possibly be an issue with the LinnLive extension or one of the prerequisites is not filled: http://www.linnworks.com/support/settings/channel-integration/channels/magento-channel-integration/add-new-channel#PREREQUSITES
In addition, the attributes can be redownloaded by first clearing Magento channel cache on Linnworks (Settings -> General Settings -> Listings -> Magento Settings -> Clear). After that, you would need to use "Download Listings" (Settings -> Channel Integration -> Edit Channel Details -> Scroll down to Listings -> Download listings).
If you should still have issues after that then it would be best if a ticket on the issue was opened so that we could discuss this in more detail.
Hope this helps.
With Best Regards,
Linnworks Technical Support