Desktop Linnworks software keeps kicking us off.
Josh Neale
said
about 6 years ago
Hello Matthew,
I've just checked your account, and while you do indeed seem to have 4 user access on your account, so far as I can see you only have 2 actual usernames set up in the system.
If you try and login to those usernames more than once from two places, then the first one will be kicked out - which I assume is what is happening in your case.
I would recommend adding any additional user names that you need from Settings > User Management within www.linnworks.net to ensure 4 people can work at the same time.
More information about users within Linnworks can be found here: http://www.linnworks.com/support/settings/user-management
Kind regards,
Josh
I've just checked your account, and while you do indeed seem to have 4 user access on your account, so far as I can see you only have 2 actual usernames set up in the system.
If you try and login to those usernames more than once from two places, then the first one will be kicked out - which I assume is what is happening in your case.
I would recommend adding any additional user names that you need from Settings > User Management within www.linnworks.net to ensure 4 people can work at the same time.
More information about users within Linnworks can be found here: http://www.linnworks.com/support/settings/user-management
Kind regards,
Josh
Liam Saunders
Hi,
Would you be able to tell me why we keep getting kicked off of our Desktop Linnworks application as we have paid for 4 users but can only seemingly have 2 at a time.
Kind regards
Matthew