Hello Elia,
Hope you are well.
Please be advised that you can set up different conditions based on which a certain template will be picked up for an order. Since you have set up a separate invoice template for your returns, you could simply add the following condition for that invoice template which will instruct the system to only pick it for order returns.
nStatus='2'
The above status is how a return is specified within a linnworks database. More information on how to set up a PDF attachment can be found here: http://www.linnworks.com/Doc/PDF_Invoice_Email_Attachment
Info on printing conditions is available here: https://www.linnworks.com/support/settings/template-designer/using-template-designer/printing-conditions
Best regards,
Oleg
Tech support
Elia Simon
Hi,
I wonder how can I use a different invoice template to include in my return notification email. I am trying to send a pdf document with my return notification email and it should be different than the one I send with dispatch notification email.
Regards,
Elia