small business that is DESTRUCTIVE to our margins
and further it shows that LINNWORKS DOESN'T' CARE ABOUT THOSE PEOPLE
THAT STUCK AROUND WHEN THEIR SOFTWARE BROKEN EVERY DAY OR TWO and dealt
with the flaky interface for years before web started to appear.
When asked, Monika Ratniece <firstname.lastname@example.org> will not comment on why grandfathered customers no longer seem to matter to the company, nor why such a massive price increase was needed except that it's so that 'we all get unlimited support'. I don't need unlimited support. They need a better excuse for "WE ARE TRYING TO ROB EVERYONE BLIND THAT WE AREN'T ALREADY".
I have seen other forum topics popping up about this, even as far as covering topics of who we should switch to. If customers are jumping ship, maybe you should all consider 1. taking care of your grandfathered customers with a REASONABLE price increase and 2. listening to your customers as they talk about leaving your services.
I'm putting this in 'report a problem' because clearly IT'S A PROBLEM for not just me but many others, and maybe many that didn't even speak up or left your services without even saying why!
Please REPLY WITH A SOLUTION.
I do understand your concern, however forums is definitely not the right place to discuss such matters. The Price Change news were raised a few months ago already. There were multiple notifications, emails about this as well as a blog post where it is quite clear that this will affect everyone.
If you feel that your discussion with Sales Team is not going anywhere you can feel free to get in touch with our customer experience manager via email: email@example.com. You can request a callback there to discuss this matter and to find the best solution for you.
Linnworks Technical Team
I have just called your phone number to discuss these matters with you in person. I will leave a reply with the ticket you have logged with us as well, I hope we can get in contact that way.
Customer Experience Manager