Ability to refund a complete order and have items returned to stock
A
Adam Davies
started a topic
over 6 years ago
In the UK if a customer returns a order completely i.e all items from that order and has paid shipping you are legally bound to also refund any shipping costs that they have paid (excludes upgrade options like next day delivery if a cheaper option was available)
Currently whilst you can do a "complete refund" in linnworks via right click refund (on desktop app) this does not place the items back into stock as if you were doing a return booking.
You can do this in 2 steps if using linnworks.net by first doing a refund shipping on an order and then going into it and doing a return booking but it seems mad having to do that in two steps when it should be possible in one step to do a complete refund and put the returned items back into stock.
Adam Davies
In the UK if a customer returns a order completely i.e all items from that order and has paid shipping you are legally bound to also refund any shipping costs that they have paid (excludes upgrade options like next day delivery if a cheaper option was available)
Currently whilst you can do a "complete refund" in linnworks via right click refund (on desktop app) this does not place the items back into stock as if you were doing a return booking.
You can do this in 2 steps if using linnworks.net by first doing a refund shipping on an order and then going into it and doing a return booking but it seems mad having to do that in two steps when it should be possible in one step to do a complete refund and put the returned items back into stock.
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