What do you mean the channel app?
Have you found it syncs inventory levels etc all ok?
We've heard that Linnworks themselves have a bug with their channel apps, not setting initial stock - this is far from ideal and we expect more from Linnworks, to be frank. Especially since OnBuy have done the integration work and now Linnworks has failed!
We have been using a work-around for the moment (export from Linn given to onbuy, and they have updated stock levels to match), but every time we add a new product and map it in linn, the stock is immediately wrong so we have to manually set the stock figure the first time.
Linn need to get their act together on this one, because Onbuy is getting bigger and bigger, and Linn really don't care so long as they get our monthly payment.
Installed the onbuy app on the linnworks.net however I use the Linnworks Desktop app. Does the desktop app retrieve the onbuy.com orders?? Once I installed it on the linnworks.net, I then opened the desktop app to see if it appeared under my channels but it's not listed.
Can anyone advise if this method would work??
No, new channel integrations (which were developed only recently) can only be visible in Linnworks.net, however, if you can see your Onbuy orders within Open Orders screen in .net, they should also be visible in Desktop.
If you cannot locate some Onbuy orders within Desktop client, please let us know.
I hope this was helpful.