Cancelled orders in Linnworks should be synced and cancelled/closed in Shopify
started a topic
about 6 years ago
When an order is cancelled in Linnworks it disappears from the open orders screen but remains open in Shopify. All Linnworks needs to do is sync the change to shopify on the next sync by using the api to either close the shopify order without marking it as fulfilled or to cancel the order on shopify.
5 people like this idea
almost 6 years ago
You can do this in most channels by adding a small change to the script; we do this for sites we run in OsCommerce and OpenCart
about 5 years ago
I hope you'll add this functionality to Generic Websites (as MarkAsCancelledOrder script).
about 3 years ago
It's possible to send this information back to Shopify and we have the architecture in place to handle the cancellations within Linnworks. In the coming months we are looking at enhancing more channels to deal with canceled orders and Shopify will be one of them.
over 1 year ago
Was this ever implemented? I'm having this issue at the moment.