Do NOT fulfil the entire order in my chabnnel when one part of a split order is processed : Support Center

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Do NOT fulfil the entire order in my chabnnel when one part of a split order is processed

Catherine

started a topic about 8 years ago

My orders come from Shopify, some for product available now and some as pre orders. When the order is mixed I split it so one can be sent immediately. LW is marking the original order back in SF as completely rather than partially fulfilled which is causing confusion with the customer. Help Desk was very helpful diagnosing this as a fault - so please fix it soon!

Nik Barford

said about 8 years ago

Hello,
Can you please confirm that you created a ticket about it or that Linnworks Tech support confirmed this bug?

Mark Aldous

said about 8 years ago

When Shopify was first integrated the option for part shipment via the Shopify API was not available, but they have since extended their API to now support this functionality.

As we move to the linnworks.net platform many features such as this will be investigated and where possible updates will be made to implement the enhanced options.

Mark Aldous
Development Manager
Linn Systems Ltd

Catherine

said almost 8 years ago

Linnworks Tech confirmed that this is a bug

Catherine

said almost 8 years ago

"As we move to the linnworks.net platform........." WHEN please?