If an order is placed through our website (currently BigCommerce but moving to Magento2), Linnworks is Sync'd, then the order is amended through the website, upon resync the order does NOT change in Linnworks.
1 person likes this idea
almost 5 years ago
We are not able to safely implement this as a standard feature for order download. There is a very high risk that an order could have already had picking lists, invoices or shipping labels printed and there would be no way to inform users of the system to stop processing this order and prevent the incorrect items from being despatched.
It is normal for sales channels to lock an order from being modified by the buyer once it has been accepted.
Mark Aldous Head of Implementation Linn Systems Ltd