Was anyone else made aware that "We have moved all of our customers to a new Amazon Order Sync which is much more advance and reliable then before. But the only drawback is that now there no option to Disable Auto-Sync for Amazon orders as all the orders will be downloaded automatically.We have moved all of our customers to a new Amazon Order Sync which is much more advance and reliable then before. But the only drawback is that now there no option to Disable Auto-Sync for Amazon orders as all the orders will be downloaded automatically."
YET AGAIN!! NO CHANGE LOG SHOWS THIS HAS BEEN CHANGED - NO GUIDANCE AND NO NOTICE OF THE UPDATE FROM LINNWORKS.
We now have to rush to change our business processes to make allowances for this change. It's already messed us up twice in two days!
New order Sync is more reliable as it checks all the orders on your Amazon channel. Old Sync only looked for orders from Last Order Sync date until Sync start time. Also new Sync starts automatically from our servers, so there is no way to trigger it.
At the end of this month all users will be moved to the new one, since old amazon sync will stop functioning, meaning that there will be no possibility to use the local order sync for Amazon. There is a workaround though:
You can turn off the channel, when you don't want Linnworks to download order and turn it on, when you do want them to appear in your Open Orders screen.
The problem with turning off the channel is that inventory changes are no longer synchronised back to the channel - something that's a must for the forthcoming silly season...
I don't deny that developments like these need to occur to improve the system and reliability. What does worry me is that this change has not been notified to customers in either the Linnworks Desktop or Linnworks.net changelogs means that most of your customers are probably non-the-wiser to the fact that something has changed.
The way we like to use Linnworks is to run a sync, set the shipping for all orders, process channel by channel (Seller Fulfilled Amazon Prime orders first, followed by other orders). Then once our Amazon Logistics cut off time of 1pm has been reached, we do a second sync to mop any remaining orders up followed by a final sync after our Royal Mail cut off at 3pm prior to the collection at 3:30pm. What has been happening is that Prime orders have been sneaking through after 1pm and we have missed that these were prime orders – as such, we have then shipped them in error via Royal Mail at 3:30pm rather than Amazon Logistics the following day. We have a tight margin for error as Amazon expects all prime orders, where possible, to be shipped via Amazon Logistics and these silly and avoidable errors could be costly to us.
Hopefully the above will help you understand why a manual order synchronisation is preferable to us.
We are now having to come up with a change in our processes to reduce the risk of errors. Perhaps the addition of a PRIME / PREMIUM ORDER flag to the Linnworks Desktop Order processing screen might be useful (next to where the invoice / label printed flags are?)