Price Increase and Support Restructure


What planet are you on.

No Subscription increase means exactly that. No amount of justification for support or other moving of the goalposts is an acceptable answer to put a massive hike in subscriptions.

Time to look for alternatives as you are clearly trying to clean out small users paying £40 to 80p/m, any suggestions?

I see your team are actively answering questions on the blog to justify you what can be only described as commercial suicide...

Next you are going to tell us national Insurance is not a tax!

1 person likes this idea

So linnworks are adamant that it is not a price increase, but a restructure…but correct me if im wrong…if my prices go up…then it IS a price increase! I find it shocking that we have to bare the cost for a service that we will not be using.

Its like saying to all IPhone users….your monthly bill is going to be doubled because we now offer 24/7 support. As a company you (Linnworks) have a level of support you should offer free of cost. Should users need additional support they pay for it!!!


Not just pin the costs on everyone!!!!

I've just been sent a proposal for our new prices which is now changing to order based rather than user base. We are going to be charged £0.06 per order if we sign up for three years. 

This is a crazy price increase and Linnworks tried to do this a couple of years ago and got a massive backlash from their existing customers. 

Here's what Linnworks promised in 2019.  You be the judge of whether they are staying true to their words:

User-based or order-based. It’s your choice.

As an existing Linnworks customer, you now have the choice to remain on your current ‘user-based’ plan, or move to one of the new ‘order-based’ plans.

1) Stay on your current plan – If you choose to stay on your current ‘user-based’ plan then nothing changes for you, the monthly or annual price and all your product features will be the same. You also have our guarantee that we will maintain your price at the same level for the next two years, with any rise in the third year no greater than 20%.

2) Move to a new ‘order-based’ plan – If you wish to move to one of our new ‘order-based’ plans (see here), then log in to your Linnworks account and select one of the new plans in the subscription page.

Login to post a comment