Trying to integrate shipping and 'support' is not helping

I am trying desperately to integrate shipping into my account. Stock management is fine and I have added Royal Mail but what to do next? How do I process orders from here correctly? I have posted several tickets about this and nobody has been able to help. 

This is a basic part of order management - why is it so hard to set up ?

Hi Rick,

So what you need to do is add your services, this is done on the Royal Mail Integration screen (Are you using .NET or Desktop?)

Next you can map the Royal Mail services to the channel postal services, so orders come in with the correct shipping allocated

You can then create shipping rules that will change the Shipping Service depending on some conditions, for example: an order of 1 item that would usually got as a large letter may not go as a large letter if someone has ordered 3 items, so using the rules engine you could tell Linnworks to change it to a packet if the item amount is greater than 1.

You can print out labels via label paper or using integrated invoice paper, shipping labels can't really be edited but the invoice can be edited on the template designer.

At the end of the day you must manifest your shipping which is done on the Royal Mail integration.

Let me know if you're using Desktop or and I will find the right docs for you :) If you need any help at all with the set up, please let us know.

All the best,

Charlie McBroom

Fitted Commerce - Ecommerce Agency and Linnworks Specialists

The Linnworks User Hub - Facebook Group

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