While logged in to linnworks desktop, with 10-15 minutes a message pops up on the screen saying someone has logged in to this account and promptly kicks me off linnworks desktop.
Anyone else with this ?.... Only started happening after I had to change my desktop login from admin / pswd to email address / pswd
To be fair this is nothing to do with Linnworks this morning. This is BT. There is an outage in the area of the servers. See here:https://status.linnworks.com/
It is very frustrating though.
Still can't login :(
Well, I;m no response when starting the desktop, the task is running, but no indication on the screen, so presumably its trying to do its security checks, and getting no further.
Try and log in to net and I get an sql error !...... So all in all pretty much a waste of time.
My peeved level is quite high at the moment !
Yes, today has been a disgrace. We have been down now for 5 hours. Tech support on the phone is the same guy every time and he is relaying the information from the status page. I realise the issues may be out with Linnworks control here but the support is dreadful. We are facing serious problems here and the support team show no sign of caring whatsoever. There have to be plans in place for every possible occurrence especially at this time of year.
Come back standalone desktop linnworks... I miss you so much !
status.linnworks.com reports "performance issues" - yes, it isn't performing at all - its completely broken.
Sure some people may be able to use it, but we can't and an entire weekends of orders aren't going to go out today because of it.
Its been 4 hours that the two database servers have been down. I honestly think the communication - even with the new status page - has been very poor. We, and I imagine others, need to have updates - are the servers being rebuilt? are databases being restored? How long is it going to take as a minimum? You may not know all the answers, but you know more than us and must communicate this onwards so we can manage our businesses.
We have received a confirmation from our servers provider that the issue has been resolved. All of our servers are now operational and users should be able to log in without an issue.
We apologise for the inconvenience.
Unfortunately I've missed my Royal Mail cut off time....
Can we have a statement from the Boss as to exactly with the problem was ?
Yes, we will be providing the details ASAP.
This can also occur due to the connectivity issues. We will be improving this very soon.
By the way, this will be happening tonight as well as we will be performing a scheduled maintenance of Linnworks.net servers on September 13th starting at 20:00 UTC. The maintenance window is planned to last up to 15 minutes. During the maintenance window, customers may experience intermittent connectivity issues working with Linnworks.net.