While logged in to linnworks desktop, with 10-15 minutes a message pops up on the screen saying someone has logged in to this account and promptly kicks me off linnworks desktop.
Anyone else with this ?.... Only started happening after I had to change my desktop login from admin / pswd to email address / pswd
also impossible to get hold of linnworks on the phone for urgent issues, honestly I agree with others, system stability is a real issue at the moment and for the last 3 weeks it's been one problem after another now this, seriously linnworks have to up their game as this just isn't acceptable.
I've logged into .net okay, i promptly changed our password, sat here twiddling our thumbs, It's bad enough that the system is running slow all the time and doing anything takes a lot longer than it should,
OK, I can log into desktop now.
Same here, still getting logged out.
The issue with logging in to Linnworks.net and Desktop have been resolved now. We are currently monitoring the status to make sure these issues do not arise again.
Please accept our apologies for the inconvenience.
But the issues clearly haven't been resolved. Over the past few days I have been thrown out of desktop a few times, the most recent just a few hours ago.
These issues are becoming far too frequent and the response to tickets is very poor. Peak time is fast approaching and the reliability of linnworks is very much on my mind at this time.
I have now confirmed with the developers that there was a force closure of all active sessions, which resulted in "Someone has logged in to this account. you bill be logged out" error message. This was done on Tuesday and Wednesday, but as of today it shouldn't appear any more.
If you will still experience this today, tomorrow or in the future then please do raise a support ticket with your main email address and the user, who is getting kicked out.
Thanks in advance for your understanding!