We have had a problem where the local sync is no longer run on Linnworks Desktop for Magento sites.
After a frustrating support ticket it was confirmed that this has now moved and it run every twenty minutes! This has totally screwed up our late order cut off and stock ordering cut off times. I was basically told take it up with Joshua Neale, however Josh ignores most emails.
No one at Linnworks takes these issues seriously. There isn't even anything in the change log about this.
I run two linnworks accounts but this has now forced us to start the process of migrating away from Linnworks. It's effecting the business as our cut offs have had to move 20 minutes earlier, we goto all the trouble of getting as late pickups as possible and then in one swift move they ruin it.
I'm looking at M2ePro at the moment.
The issue I have here, is we were moved before and opened a ticket as it was causing us massive issues. We were then put back again with no warning.
Being able to use the the desktop sync to pull any orders in is critical to us.
As I manage two accounts I am afraid that we have already started the ball rolling in trialling an alternative system, this change is a deal breaker for us and one that has not seemingly been thought about.
Darren, did you get anywhere with this, we are suffering the same problem?
We are also suffering from this problem with our 4pm cut off time not bringing in orders until 4.30 (effectively 10 minutes before our post is collected) which is completely unworkable.
I consider this to be a business critical issue and I will be taking our soon to be pro-level business elsewhere if it is not resolved with the next month or so.
What is most concerning to me is that Linnworks management clearly have not thought this through and have implemented it without consider how it will actually effect the e-commerce businesses it hopes to serve. I had hoped that Linnworks could grow with our business past the £2 million mark but increasingly seems that this is not the case.
Its a shame as I quite liked Linnworks as a platform.
This morning the magento order sync interval has increased to over an hour! Is there a problem, or have Linnworks now decided that the delay is acceptable??
The problem is, as usual they don't care. A decision is made and then the effect it has on customers is ignored.
It has already lost us sales
i am planning on adding my magento to this, has this issue now been resolved? can i manually sync and is the sync time faster?