I have 1 ticket that has been open for 9 days and although responses were fairly fast at the beginning I have had several working days with no response.

I have opened a ticket today with no response

I opened another ticket asking why there was no response to the other ticket and I got a reply saying it had been forwarded to the right person. But no response since that.

Please can you sort this out

Thanks

R.

I share these thoughts. I've noticed a big decline in the response times. It's very frustrating.