UPDATE as of 26th January 2023
It is now possible for all shippers to use International Tracked & Signed and International Signed services.
International Tracked and International Standard/Economy will remain blocked until further notice from Royal Mail.
Further information: https://www.royalmail.com/international-incident-bulletin
UPDATE as of 19th January 2023
It is now possible to produce labels for some RM International Business Standard and RM International Business Economy (untracked) personal correspondence items. Other international services remain blocked until further notice from Royal Mail.
Further information: https://business.help.royalmail.com/app/answers/detail/a_id/5317/kw/incident%20bulletin
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Important notice!
As a result of the following message sent by Royal Mail, it will not be possible to produce any international Royal Mail labels as of 7PM of 13th of January 2023.
The following services will be impacted:
· Royal Mail International Tracked
· Royal Mail International Tracked & Signed
· Royal Mail International Signed
· Royal Mail International Standard
An error will be produced until further notice from Royal Mail. Domestic shipments will not be impacted.
For any issues or questions around the Cyber Incident, please contact Royal Mail.
Below is an update message sent by Royal Mail on the 16th of January 2023
"International Cyber Incident Update - Monday 16 January 2023
Royal Mail is continuing to experience severe service disruption to our international export services following a cyber incident.
We are temporarily unable to despatch items to overseas destinations. In order to prevent a build-up of export items in our network and support a faster recovery when we restore service, Royal Mail has disabled access to our export shipping solutions for all RM international customers. This means customers will not be able purchase international postage or generate labels for items being exported until further notice.
We acted quickly to isolate and contain the issue and we have no evidence of any impact on customers’ systems at this stage. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.
The security and safety of our customers and their data is of paramount importance. We are not aware of any sensitive customer data having being compromised at this stage. We would like to reassure our customers that we would inform them if this situation were to change.
Export items that have already been despatched will be subject to delays.
Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays. Royal Mail’s UK services are still operational.
We are continuing to work around the clock to restore our systems and we would like to sincerely apologise to impacted customers for any disruption this incident is causing."