Problem


I have tried printing a DHL Express shipping label and am seeing an error returned:


Error: Some elements of the address are not recognised. Please check the address at http://dct.dhl.com/ 


Solution


The error indicates that the selected service can not be used for the order's destination.  Please use 'Get Quotes' feature to see which services are available. (Right-click > Action > Shipping > Get Quotes)


Another reason for the error might be that some fields of the Shipping and/or Biilling address are entered not in the way that DHL Express expects them - most commonly the issue relates to town, region or postcode fields, which can be checked via https://dct.dhl.com/


Additional information


If you are shipping from UK to EU, please make sure to check which services can be used post-Brexit