2437: Length of package 1 exceeds the max length for this service/packaging combination (PACKAGE_INDEX=1)
2436: Girth of package 1 exceeds the max girth for this service/packaging combination (PACKAGE_INDEX=1)
Please note that If you are using composites in Linnworks, dimensions need to be present on composite child items only, as the parent items are considered virtual items, whereas the child items are the physical ones.
- Packaging dimensions can be checked from Linnworks.net > Shipping > Packaging Groups by opening the Packaging Group and Type assigned to the order:
- Additionally to check the order dimensions that are submitted to FedEx you can run shipping quotes by opening Linnworks.net > Orders > Open Orders > right-click on an order > Shipping > Get Quotes:
If these dimensions do not reflect the correct ones, or the item/packaging dimensions have been updated, please Edit the order and ensure that the dimensions have not been overwritten manually. If they have, click on the Recalculate button: