Problem


I have tried printing a UPS shipping label and am seeing an error returned:


120218: Missing or Invalid ShipTo tax identification. TaxID may not exceed a length of 15 


Solution


This error indicates that the Tax Identification Number in the UPS configuration is either empty or exceeds the maximum length of 15 digits. The Tax Identification Number cannot be longer than 15 digits.



To fix this: 

  1. Open your Linnworks.net account. 
  2. Go to Shipping > Integrations and click the Config button for the UPS integration.
  3. Find the Tax Identification Number field and ensure it is not empty and that the number is correct, not exceeding 15 digits.