Starting from Wednesday, 3rd of February, Royal Mail OBA and Royal Mail Tracked integrations will start producing CN23 forms for orders where the total value of items is £270 where required.

Printing customs forms before Wednesday, 3rd of February:

For international orders (and orders going to Channel Islands) sent via Royal Mail we currently offer two options:

- A commercial invoice printed to screen, when enabled via a setting called "Print Commercial Invoice" 

- A CN22 form printed alongside labels, when enabled via a setting called "Print CN22"

Printing customs forms starting from Wednesday, 3rd of February:

For international orders (and orders going to Channel Islands) sent via Royal Mail we will start offering two options:

- A commercial invoice printed to screen, when enabled via a setting called "Print Commercial Invoice"

And one of the following:

- A CN22 form printed alongside labels, when enabled via a setting called "Print Customs Forms", given that the total value of order items is under £270.

- A CN23 printed to screen, when enabled via a setting called "Print Customs Forms", given that the total value of order items is above £270.

The option that is currently appearing as "Print CN22" in the service settings (Shipping > Integrations > Royal Mail > Services > Edit) will be automatically renamed to "Print Customs Forms" on Wednesday, 3rd of February, which means that if you are printing labels for orders under £270 and you have that option enabled, there will be no change to your processes.

If you have the option enabled and occasionally print orders total item value over £270, then Linnworks will automatically produce the CN23 to screen without you needing to apply any changes. Printed CN23 form will need to be attached to the parcel in a transparent pocket and will need to be clearly visible.

On further details about required customs forms, please visit this link.