Please note this is a channel-specific article only applicable to Amazon.


By Amazon definition, latency is the number of days between the order date and the ship date (a whole number between 1 and 30). 


The Product Based Latency setting in Linnworks is a method of assigning the latency value based on a particular SKU, rather than using the global value per SubSource in the respective channel integration settings.


Steps to enable Product Based Latency


  1. Go to Settings > Channel Integrations > the required Amazon integration > Edit channel details >Inventory > tick Product Based Latency.

  2. Add the Extended Property to your Inventory items, which would contain the required latency value for each SKU.
    This can be done using a regular Inventory import. The setup for the Extended Property depends on your use case:
    • To use different latency values for each SubSource:
      1. Name: AMAZON_SubSource name e.g. AMAZON_AmazonUSA
      2. Value: the number of days. Value needs to be a whole number, no decimals. E.g. 2.
      3. Type: Attribute or Other.
        NB! If you have matching SKUs on different Amazon marketplaces under the same Merchant ID, Amazon default behaviour is to share the latency values across the marketplaces same as stock levels. See more here.

    • To use the same latency values for all SubSources:
      1. Name: Despatch Time
      2. Value: the number of days. Value needs to be a whole number, no decimals. E.g. 2.
      3. Type: Attribute or Other.

  3. Import the file with the needed values. As latency values are sent together with inventory levels, then new latency settings will be assigned to items when there is a change in the stock levels for the SKU in Linnworks.


Important!

If Product Based Latency is enabled in the channel settings, but the SKU is missing the respective Extended Property - the Default Latency value will be looked at:

  • If the Default Latency value is above 0 - this value will be submitted to Amazon.
  • If the Default Latency value is 0, no value will be submitted to Amazon for this SKU and Amazon will apply the default settings from Amazon directly.


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