- Account Name (which will be visible under Account ID in Shipping > Integrations) would need to be different from the previous one. This is obligatory, Account ID is being checked during the integration process and allows UPS to generate payment profile properly.
- Invoice information in Invoice Authentication section should be entered during the integration stage. This includes the Invoice Number, Invoice Amount, and Invoice Date exactly the same way how it is specified on the invoice. Control ID only needs to be provided if present on the invoice, otherwise would need to be left blank.
2. If an error message will be returned again, please contact Technical Support and provide a UPS invoice (Shipper Number, Invoice Number, Invoice Amount, and Invoice Date should be clearly visible) and screenshots with address data from the following sections on UPS website:
- Accounts and Payment > Actions > Edit > Location Address
- Addresses > My Addresses
Add UPS and Invoice data