Dispatch Console can prompt the user to enter serial number of products being shipped to the customer at the point of dispatch. This is configured on individual SKU bases. When a user attempts to process an order in dispatch console, if there is an item that requires a serial number, the user won't be able to process the order until the serial number is entered, matching the number of items on order.
- My Inventory
- Edit Item
- Set Serial Number required
In Linnworks Mobile dispatch console
- Bring up the order with an item that requires serial number scanning
- Each item that requires a serial number will display a Serial number Scan Required tag
- Click on the tag to enter (or scan) a serial number for the product being shipped
The serial number will be recorded in the Additional Info for the order item.