Dispatch Console can prompt the user to enter serial number of products being shipped to the customer at the point of dispatch. This is configured on individual SKU bases. When a user attempts to process an order in dispatch console, if there is an item that requires a serial number, the user won't be able to process the order until the serial number is entered, matching the number of items on order. 

In Linnworks

  • My Inventory
  • Edit Item
  • Set Serial Number required

In Linnworks Mobile dispatch console

  • Bring up the order with an item that requires serial number scanning
  • Each item that requires a serial number will display a Serial number Scan Required tag
  • Click on the tag to enter (or scan) a serial number for the product being shipped

The serial number will be recorded in the Additional Info for the order item. 

See Also:

Dispatch Console - Scanning

Dispatch Console - With pickwave (not all picked)

Dispatch Console - Scan Required

Dispatch Console - Print invoices automatically