The customer has left a note on the order asking to leave the parcel in a specific place and you would like to add this note to the shipping label
In order to print this note, you will need to add a 'DN:' prefix to the order note in Linnworks.
1) Proceed to the Order Book > Open orders > Right-click on the order in question > Action > Edit Order notes:
2) Add DN: before the actual order note and save changes:
3) Print the shipping label
Not all shipping couriers will support printing of the delivery note on the label.
The above will be applicable to the following couriers only:
Also, the delivery note will be passed to FedEx with the API call when requesting the label, but will not be printed on the label itself.
Note! The maximum note length allowed by couriers:
Parcelforce - 25 characters
Royal Mail - 120 characters
UK Mail - 60 characters
DPD UK - 50 characters
DPD Local - 50 characters
Royal Mail also supports the safeplace message that can be printed on Royal Mail Tracked/OBA shipping label with the safeplace logo. This note will also be sent to Royal Mail with all the other consignment data.
The note needs to be added as internal order note in this format: DN:SL: Any text afterwards will be used for a safeplace location. Example: DN:SL: Back door.
DN: format for Royal Mail can be used as well. This will print a note on a label, but without safeplace logo and it won't be sent to Royal Mail electronically.