Problem


The customer has left a note on the order asking to leave the parcel in a specific place and you would like to add this note to the shipping label


Solution


In order to print this note, you will need to add a 'DN:' prefix to the order note in Linnworks.


1) Proceed to the Order Book > Open orders > Right-click on the order in question > Action > Edit Order notes:



2) Add DN: before the actual order note and save changes:



3) Print the shipping label




Important!


Not all shipping couriers will support printing of the delivery note on the label.


The above will be applicable to the following couriers only:


Parcelforce 

Royal Mail 

UK Mail 

DPD UK 

DPD Local


Also, the delivery note will be passed to FedEx with the API call when requesting the label, but will not be printed on the label itself.

Note! The maximum note length allowed by couriers:

Parcelforce - 25 characters

Royal Mail - 120 characters

UK Mail - 60 characters

DPD UK - 50 characters

DPD Local - 50 characters


Royal Mail also supports the safeplace message that can be printed on Royal Mail Tracked/OBA shipping label with the safeplace logo. This note will also be sent to Royal Mail with all the other consignment data.

The note needs to be added as internal order note in this format: DN:SL: Any text afterwards will be used for a safeplace location. Example: DN:SL: Back door

DN: format for Royal Mail can be used as well. This will print a note on a label, but without safeplace logo and it won't be sent to Royal Mail electronically.