Problem

The following error is returned by ShipStation during the order import from Linnworks: An error occurred attempting to update orders: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/> <title>500 - Internal server error.</title> <style type="text/css"> <!-- body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;} fieldset{padding:0 15px 10px 15px;}



Cause

The most common cause for this type of error is a special character in Linnworks order's address. For instance, it might be an escape character (ANSII code 0x1B).


Solution

Remove this special character by editing Linnworks order's address from the Open Orders screen and re-import the orders in ShipStation.