We have set up integration for RM OBA to print to Zebra printer. We have been on a chat session with Sven-Erich Tamm to help us but despite installing virtual printer, chaning shipping template to 6 x 4 inches on the account email@example.com we cannot print properly labels.
The labels only print partiallyand only the top 1 thrid, not the complete label.
This also applies to the desktop version for this account.
The account firstname.lastname@example.org can print properly but this is from a different PC.
Please can you halp and also review the chat session and talk to Sven-Erich Tamm.
Go on your desktop computer and look into default printer settings for the zebra printer and check the default printer preferences on the device.