You can request your profile cancellation via The screens locations differ depending on your Subscription plan.

Step 1:

a) For user-based plans: > User menu > Billing > Request Cancel

b) For order-based plans: > User menu > Billing > scroll to View Invoices

This leads you to the Invoices page, where you can click Request Cancel.

Step 2:

Clicking Request Cancel  will open a popup with the Profile Cancel Request form:

Step 3:

Complete the form and click Request Profile Cancel. Our team will be notified and we will be in touch as soon as possible. 

Alternatively call us on +44 20 3322 7375 (UK) or +1 347 391 2804 (US) or send us an email at to submit your cancellation.