Scenario


I have different contracts with Royal Mail for the same Shipping Service but I do not know how to configure such changes in Linnworks.


Solution


Some customers can have multiple contracts or levels for the same Shipping Service, depending on the billing agreement with Royal Mail. Typically, the Service Level value of 1 is used for these contracts. However, there can be cases where Royal Mail assigns a different Service Level, which must be reflected in Linnworks.


To add a Shipping Service with the correct Service Level, you would need to follow the steps below:


  1. Go to Shipping > Royal Mail > Services > add the required Service from the drop-down list:


    Keep in mind: You can add several Shipping Services with different Service Levels, but make sure to name them differently and set the right Service Level value to avoid confusion or potential mistakes.

  2. Click Edit and pick Service Level value:


  3. Once the Service Level is set and changes are saved, you can generate the label using the newly added Shipping Service. Once you attempt to print, we will make a request to Royal Mail to obtain tracking ranges for the Service Code and new Service Level.


If you have any issues or questions, feel free to get in touch with Linnworks Technical Support!