Problem


I have tried printing a Hermes (Corporate) label and am seeing an error returned:


10033: Package: 0 Invalid Customer Alert Group


Solution

If you see this error returned, please contact Evri directly to see which value you need to use for Alert Group setting. You can change the value for this once you go to Linnworks.net > Shipping > Hermes (Corporate) > Config. Typically the value would be 0001 or 0002.