Problem


When printing a Prime label using Amazon Buy Shipping occasionally Address line 2 is not printed on the label, and Customer's name is printed twice.



Solution


When requesting labels using Amazon Buy Shipping, Linnworks does not send any shipping address details with the API call, only details such as Ship From address, order weight, dimensions, order reference number and a few others.


Shipping address for the order is being picked up directly from Seller Central, thus it is not possible to change the address that gets printed for Amazon Buy Shipping labels from Linnworks end.


This issue would need to be reported directly to Amazon Support in order to get resolved.