Scenario

Where do I find the customer's phone number for a Tesco order in Linnworks?


Solution

Tesco allows for the customer to leave three different phone numbers on an order, however Linnworks only supports a single phone number for an order. Therefore Linnworks will prioritize which number populates the customer phone number field on the order by mobile > day time number > evening contact number.

If there are multiple phone numbers specified, up to three, they can be found in the order notes.


Outcome

Additional customer phone numbers on a Tesco order can be found in the order notes.